SIGRUN

Europe's #1 Online Business Mentor

Operations Manager (Online Business Manager / High-Level Tech VA)

About Sigrun:

I'm on a mission to accelerate gender equality through female entrepreneurship. Through my online programs, I teach women how to start and scale their online businesses from zero to 7 figures. Over the past decade, I've helped over 7,000 clients and generated more than $18M in revenue. My passion is helping women succeed and make a real impact in the world.

About Team Sigrun:

We are a tight-knit team of 20 individuals, operating globally but within the CET time zone. Our team consists of 10 full-time and 10 part-time members, all committed to supporting women in business and advancing gender equality. We believe in the power of online coaching and aim to create a positive and empowering environment for both our clients and team members.

Role Overview:

We're looking for an Operations Manager who can serve as an Online Business Manager (OBM) or high-level Tech VA. This role is critical for managing our tech stack, ensuring seamless operations, and providing the right tools and processes for our team and clients. Your mission is to enhance efficiency, maintain high standards, and support the growth of our company by managing various operational and technical aspects.

You are a great fit for this role if

  • You like to create processes (SOPs) and automate manual and repetitive tasks
  • You are very detail oriented and you are used to quality check your own work
  • You are super tech savvy and you can quickly learn new tools & software
  • You see what needs to be improved before anyone else ahead of time
  • You are organized and a self-starter

Key Responsibilities:

  • Manage Tech Stack: Oversee and maintain our tech stack, ensuring all tools integrate efficiently and are used optimally.
  • System Maintenance and Troubleshooting: Regularly maintain and troubleshoot systems, providing swift resolutions to technical issues.
  • Automation and Workflow Optimization: Identify and implement automation opportunities to streamline business processes and reduce manual tasks.
  • Team Onboarding and Offboarding: Ensure team members are properly onboarded and offboarded with the correct tools and access according to their roles, following a detailed checklist.
  • Client Onboarding and Offboarding: Manage the onboarding and offboarding process for clients in all programs, automating processes where possible and ensuring timely manual handling when needed.
  • Checkout and Transactions Management: Manage checkout forms, ensuring transactions are accurately recorded in the accounting system.
  • Liaison Between Departments: Act as a bridge between the Marketing and Programs departments, ensuring smooth communication and preventing issues from slipping through the cracks.
  • Training and Documentation: Train team members on tools and create a comprehensive Loom-library of instructional videos for easy task delegation and onboarding.
  • Email Health Management: Maintain excellent email health by implementing the right tools and processes, safeguarding our valuable email list.
  • Reporting and Analytics: Generate reports on operational metrics, including tool usage and client satisfaction, to inform strategic decisions.
  • Data Security and Compliance: Ensure compliance with data protection regulations and maintain high standards of data security.
  • Vendor and Tool Management: Manage relationships with vendors and service providers, negotiating contracts and ensuring service quality.
  • Backup and Disaster Recovery: Implement and manage backup systems for data integrity and recovery.
  • Quality Assurance: Conduct regular audits of processes and tools to maintain quality and alignment with company goals.
  • Customer Service: Oversee customer service and provide guidelines to customer service representatives, aiming to continuously improve the quality of our service.

Requirements:

  • Experience: At least 5 years of experience in operations or a similar role, preferably in an online business or coaching environment.
  • Skills: Strong organizational and problem-solving skills, with proficiency in managing a tech stack and using project management tools.
  • Location: Must be based in the GMT/BST/CET time zone to effectively collaborate with our team.
  • Education: A Bachelor’s degree in Business, Operations Management, or a related field is a plus.
  • Qualities: Detail-oriented, proactive, and adaptable. Thrives in a fast-paced environment and always seeks to improve and streamline processes.

Proficiency Requirements:

  • Essential Skills:
    • ActiveCampaign, Google Docs, Google Analytics, WordPress, Zapier, Dropbox, Slack, Asana (or similar project management software)
  • Desirable Skills:
    • Airtable, High Level

What We Offer:

  • Remote Work: Enjoy the flexibility to work from anywhere within the GMT/BST/CET time zone.
  • Growth Opportunities: Be part of a growing company with room for personal and professional development.
  • Amazing Team: Work with a supportive team that is passionate about our mission and deeply cares about our customers' success.

How to Apply:

If you're ready to take on a critical role in a growing online coaching company, we want to hear from you! Please fill out this job application, including a 2-minute video, before September 15, 2024.

We reserve the right to shorten or extend the application timeframe to find the perfect candidate for this role, so don't hesitate to send in your application.

(Note that it takes about 20 minutes to fill out the application form and an introduction video is needed.)