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Nowadays, most email companies are using filters to block certain types of emails that are thought to be spam. This is not a perfect science and they sometimes block email that you do want to receive.
Please add our email address (info@sigrun.com) to your list of senders, contacts or address book to help our content and updates make it to your inbox. This is also known as ‘whitelisting’.
If you don’t see an email from Sigrun, it may be that the email was erroneously sent to your spam folder. If you do see it in your spam folder, please open it and mark it as “not spam”.
Whitelist us to ensure you get our emails
Every email program is different. Here are instructions for some of the more popular ones. If your email client or spam filter is not listed, try adding info@sigrun.com to your Address Book or Contact list.
If our emails continue to be sent to your junk/spam folder contact your Internet Service Provider or spam filter application support and ask how to whitelist info@sigrun.com
How to Whitelist on Different Email Providers
GMAIL
1. Open the email from Sigrun.
2. Click the drop down arrow next to “Reply” in the upper right side the email from header.
3. Click the “Add Sigrun to Contacts List” from the list that appears.
4. You will now see Sigrun appear under the link “Contacts” on the left side of the page.
5. Click the “Gmail” icon on the top left Gmail.
6. Click the link “Contacts” and then in the “Search Contacts” form field type: Sigrun.
7. Now you can select to move Sigrun to a contact list of choice and edit any details.
Report as “Not Spam”
1. Check your Gmail Spam Folder
2. If you see the email from Sigrun: Open the Email
3. Click the button on the toolbar, labeled “Not spam”.
GMAIL TABS
1. If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
2. If you find an email from Sigrun in your Gmail Promotions tab, then…
3. Grab and drag Sigrun’s email to the Primary Inbox Tab.
4. You will receive an alert at the top your Gmail toolbar.
5. Click Yes in the yellow alert box.
This way you will always see Sigrun in your Primary Inbox tab.
iCLOUD
To indicate that an email message from Sigrun isn’t junk/spam:
1. Click the Junk folder in the sidebar.
2. Select my email message, then click the “Not Junk” button in the top right of the message window.
The message is moved to your Inbox. Subsequent email messages from Sigrun will no longer automatically marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
AOL WEBMAIL
To make sure our email gets delivered to your AOL Inbox, you must add info@sigrun.com to your Address Book.
If you find Sigrun in your spam folder, please open the email and click “Not spam” on your Inbox toolbar.
1. Open the email from Sigrun
2. Click the “show details” link next to Sigrun in the From field.
3. Move your mouse over or tap info@sigrun.com to show the menu.
4. Click or tap “Add contact” in the menu displayed.
5. Add Sigrun to the name fields
6. Click “Add contact”
If using AOL web mail replying to an email from Sigrun will also work.
Email from that domain will now be delivered straight to your Inbox.
OUTLOOK.COM
In the new Outlook.com you must click the “Wait it’s safe” link if you find emails listed as spam that are not spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
1. Check the “Junk” folder if you do not see the Sigrun email in your Inbox:
2. Open the email from Sigrun
3. Click the “Wait it’s safe” link
4. Mark Sender as “Wait it’s safe!”
Manually Add to Safe List
1. Click gear icon on the top right.
2. Select “Options” in the drop down list.
3. On the Options page under “Preventing junk email” click “Safe and blocked senders”
4. Click the link “Safe senders” on the next page.
5. Enter the email address info@sigrun.com in the text box.
6. Click “Add to list”
7. Sigrun will now be added to your list of “Safe senders”
8. Emails added to your “Safe senders” will not be delivered by mistake to your “Junk” folder.
Outlook 2003 (or higher)
To add Sigrun to you list of “Safe senders” on Outlook:
1. Right click our email in your Inbox email list pane.
2. On the menu displayed move your mouse over or tap “Junk”
3. Click or tap on “Never block sender” in the menu that rolls out.
4. The resulting popup will say:
5. “The sender of the selected message has been added to your Safe Senders List.”
6. Click or tap “OK”
To add sender to address book:
1. Open the email
2. Right click on the from address
3. Choose “Add to contacts” option
YAHOO! MAIL
1. Use the “Not Spam” button in your Bulk folder.
2. Create a filter to automatically send email from certain domains to your inbox. This is the only way to really ensure delivery.
Report as “Not Spam”
1. Check your Yahoo! Bulk folder
2. If you see the email from Sigrun, open the email and click or tap the “Not Spam” button on the toolbar.
3. This does not guarantee that your mail will be delivered in the future, but it does help.
Create a Filter To Ensure Delivery
1. Move your mouse over or tap the “Gear” icon in the top right navigation bar.
2. Select “Settings” from the list that drops down.
3. Choose “Filters” located on the left side of the page.
4. Click the “Add” button on the Filters page.
5. Create a name such as “Whitelist” in the “Filter name” field.
6. In the “From” field leave the default “contains” selected.
7. Enter our email address info@sigrun.com in the text box next to “Contains…”
8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
9. Click or tap “Save…”
10. You will see in the next screen -Deliver to “Inbox” if From contains “Sigrun”-
11. Click or tap “Save” on this screen.
12. You will be returned to your Yahoo! inbox.
EARTHLINK
1. Check “Suspect Email” folder
2. Add to your address book
With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
Suspect Email Folder
While in the “Suspect Email” folder, if you see Sigrun,
1. Select the “Move to Inbox and Add Contact” option from the pull down menu.
2. This will add info@sigrun.com to your Address Book for future email delivery assurance.
Address Book Inclusion
1. Open the email.
2. Click “Add to Address Book” in the email header.
3. Use the “Address Book Editor” to verify the sender’s contact details and click “save.”
4. Fill in info@sigrun.com as the email address of the sender.
5. Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.
Top Spam Filters
SANEBOX
1. Open your Webmail or Gmail where you use SaneBox.
2. Open your @SaneLater folder.
3. If you find an email from Sigrun or an email from info@sigrun.com in @SaneLater…
4. Please drag my email to your Inbox folder.
5. By doing this you will always get our great content in your Inbox from now on!
SPAMfighter
Highlight the email from Sigrun with the email address info@sigrun.com to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address info@sigrun.com or the whole domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
1. Click “More” in the SPAMfighter toolbar.
2. Then “Options”
3. Then “Filter settings”
4. Then “Blacklists & Whitelists”
5. Then “Whitelist email address”
6. Then “Import”.
7. Select your ‘Address Book’ and click on “Check all”
8. Click “Add”
9. Click “Apply”
If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:
1. Click More” in the SPAMfighter toolbar.
2. Then “Options”
3. Then “Filter settings”
4. Then “Blacklists & Whitelists”
CLOUDMARK SPAMNET
1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: info@sigrun.com
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK.
CHOICEMAIL
1. Open ChoiceMail
2. Click on the Senders tab
3. Choose “Approve another Sender”
4. Type in the sender email address info@sigrun.com
5. Click on OK
SPAM SLEUTH
1. Select File, then Configure.
2. Go to the Friends category.
3. Make sure Active is checked.
4. Type: info@sigrun.com on a line by itself in the entry field.
5. Click OK