SIGRUN

Europe's #1 Online Business Mentor

  • Blog
  • Work With Me
    • RED CIRCLE
    • Momentum 360°®
    • SOMBA Kickstart
  • About me
    • Media
    • Speaking
  • Jobs

Mar 19 2018

#159: Why Refunds Don’t Work

#159: Why Refunds Don’t Work


Spotify Podcast Button


Apple Podcast Button

In my online business, I operate a strict no-refund policy. This may initially seem harsh, but in this episode of The Sigrun Show, I discuss why I take this approach and why refunds don't work.

Many new entrepreneurs believe they need to have a refund option to help their clients feel at ease about purchasing their products, services, or online courses. Sometimes, depending on where you live or the type of industry you are in, you may be legally bound to have a refund policy to your clients and customers.

I share why I don’t believe in offering a refund on products or services and the challenges that many entrepreneurs face when offering a money-back guarantee. This episode always contains examples of my experience with offering refunds, the type of clients who typically request a refund on their purchases, and how offering refunds can impact your business. I also share strategies you can use instead of offering refunds and the difference between a payment plan and a subscription plan. It is important to understand why refunds don't work on online business, and how you can work around this expectation.

The problem with refunds is a lot of people just don’t do the work. - Sigrun

 

In This Episode of The Sigrun Show:

  • Challenges associated with offering a refund
  • Legal obligations regarding money-back refunds
  • The benefits of offering refunds
  • My experience with offering a refund
  • The importance of doing your due diligence before purchasing a course or program
  • Four primary reasons why people request a refund
  • The importance of honoring your refund policy – if you offer one
  • The difference between a payment plan and a subscription plan
  • Being clear in your refund policy and terms & conditions

Key Takeaways:

  1. Thoroughly consider whether you should offer a refund.
  2. Consider the terms you are comfortable with granting.
  3. Consider whether your refund policy is aligned with your mission as a business owner.

Resources Mentioned:

  • Episode 156: Why Lifetime Access is a Lie
  • How To Help Ukraine
  • LinkedIn
  • Facebook
  • Instagram
  • Twitter
  • Contact

© Copyright 2025 Sigrun GmbH - Privacy Policy - Terms & Conditions

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ESSENTIAL cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
Make 2022 your best year ever with my most popular masterclasses!
                                                                                           
CHRISTMAS GIVEAWAY! GET 12 OF MY EXCLUSIVE MASTERCLASSES FOR FREE!